FAQ

What sizes do you offer?

At the moment, our bikinis are available in sizes S to L. As a small, independent brand, we're starting with a limited size range, but we hope to expand and offer more sizes in the future. If you're unsure which size to choose, please refer to our size guide below for detailed measurements. And if you have any specific fit questions, feel free to reach out, we're always here to help!

XS: Bust 79cm, Underbust 66cm, Waist 60cm, Hip 83cm
S: Bust 83cm, Underbust 70cm, Waist 64cm, Hip 87cm
M: Bust 87cm, Underbust 74cm, Waist 68cm, Hip 91cm
L: Bust 91cm, Underbust 78cm, Waist 72cm, Hip 95cm
XL: Bust 95cm, Underbust 82cm, Waist 76cm, Hip 99cm

Do you ship internationally?

We have shipping available to a wide variety of locations. Some locations due to their difficulty in access may not be available at this time, however if you have any interest do send us an email at hello@casa32studio.com and we will do our best!

Shipping is from France, with delivery times and rates calculated at checkout. Within Europe, expect your order in 2–8 business days. For international destinations, delivery can take 10–20 business days, depending on your location. For full details, see our Shipping Policy.

Will I be charged taxes & duties?

EUROPEAN UNION, UK, SWITZERLAND, USA & AUSTRALIA

All duties, customs, and taxes are included in your order—nothing extra will be charged upon delivery.

Rest of Europe & Rest of the World

You may be subject to local import taxes and duties once your package arrives in your country. Casa 32 does not control or predict these charges, so any additional costs for taxes, duties, or customs are the customer’s responsibility.

If you choose to decline a parcel due to import duties or taxes, you’ll be responsible for all postal charges, return shipping costs, customs fees, and handling charges related to returning the package.

How do I track my order?

As soon as your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way.

Need help with delivery? Reach out to us at hello@casa32studio.com.

How long does it take to receive my order?

We dispatch orders within 4–5 business days (Monday to Friday, excluding French public holidays).

Delivery times are:

  • France: 2–4 business days
  • Portugal, Spain, Italy: 3–6 business days
  • Other EU countries: 4–8 business days
  • International:10–20 business days

Please note: Delivery times are estimates, and may vary due to customs or courier delays.

Can I return or exchange my order?

We hope you love your Casa 32 piece, but if not, returns are accepted for European orders within 14 days of delivery. Items must be unworn, unwashed, and with original tags (and hygiene stickers for swimwear) intact.

  • Returns are at your expense—a flat €2.50 return fee will be deducted from your refund.
  • We don’t offer direct exchanges at this time. For a different size or color, please return your item and place a new order.
  • For details or to start a return, email hello@casa32studio.com.

Please note: Final sale items and gift cards are non-returnable. Worn or washed swimwear, or items missing hygiene stickers, cannot be returned for hygiene reasons.

What payment methods are accepted?

We accept all major credit cards, Apple Pay, Google Pay, and PayPal for a smooth and secure checkout experience.

What if my item arrives damaged, defective or incorrect?

If your item arrives damaged, defective, or not quite right, please email us at hello@casa32studio.com within 48 hours of delivery with your order number and photos if possible. We’ll sort it out quickly—whether that means a replacement, refund, or other solution.

I have a question about my order. How do I get in touch with Casa 32?

The quickest way is to email us at hello@casa32studio.com with your order number—we’ll get back to you as soon as we can!

I have a question for you, but it’s not related to a specific order. How do I get in touch with the team?

We love hearing from you! For general questions, collaborations, or just to say hi, email hello@casa32studio.com or use the contact form on our website.